Avis does try harder

For those of you who heard about my Boston travel adventure, the story has a happy ending...

For those of you who don't know, last Friday TK and I missed our flight home to Seattle. We "thought" we knew how to get from the Westin Copley Place to Logan Airport...we thought wrong. Tunnel closure and Friday traffic...we missed our flight by minutes. When we realized we were completely lost, we called Avis to see if we could drop the car at the airport. They suggested something that 'sounded' like a better option. The suggestion was for us to pull into Avis and they would have a driver waiting to drive us (in our car) to the terminal. Bottomline, nobody was waiting for us, so we were forced to travel to the terminal via rental car shuttle...Clearly, not the 'fastest' route to the terminal...we missed out flight. Any way, I have been extremley impressed with how Avis has handled this situation. Everyone has been very responsive and genuinely concerned about our misfortune. To make it up to us, they credited us for our rental charge. Very nice gesture. I may never rent a car in Boston, but I will continue to rent cars from Avis.